Refund & Return Policy

Last Updated: August 22, 2026

At Television Cost, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, we are here to help.

Please review the following Refund & Return Policy before initiating a return.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided that the product meets our return requirements.

To be eligible for a return:

• The item must be in its original condition.
• The item must be unused and free from damage caused after delivery.
• The product should include all original accessories, manuals, cables, parts, and documentation.
• The product should be returned in its original packaging whenever possible.
• Proof of purchase or your order number must be provided.
• Products must not show signs of misuse, unauthorized modification, or physical damage.

Some products may have additional return restrictions. Please review the product information before placing your order.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

• Products damaged through misuse, abuse, or improper installation.
• Products that have been modified or repaired without authorization.
• Items missing essential accessories or components.
• Products damaged after delivery due to improper handling.
• Items specifically identified as final sale or non-returnable at the time of purchase.

For products that include software, activation codes, subscriptions, or other digital components, additional restrictions may apply.

3. Damaged or Defective Products

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

We may request photographs or other information to help us evaluate the issue.

Depending on the circumstances, we may provide:

• A replacement product
• A return and refund
• An exchange
• Another appropriate resolution

Please keep the original packaging and all included accessories until the issue has been resolved.

4. Wrong or Missing Items

If you receive the wrong product or an item is missing from your order, contact us promptly at:

Email: info@televisioncost.com
Phone: 516-451-7966

Please provide your order number and details about the issue so our customer service team can assist you.

5. How to Request a Return

To request a return, contact us with:

• Your full name
• Order number
• Product name
• Reason for the return
• Photos of the product, if applicable

You can contact our support team at:

Email: info@televisioncost.com
Phone: 516-451-7966

Do not ship an item back to us before receiving return instructions. Unauthorized returns may cause delays in processing your refund.

6. Return Shipping

Unless the product is defective, damaged during shipping, incorrect, or otherwise covered by an approved return reason, the customer may be responsible for the cost of return shipping.

If the return is due to an error on our part or a confirmed defective/damaged product, we will provide appropriate return instructions.

Shipping charges associated with the original order may not be refundable unless required by applicable law or approved by Television Cost.

7. Refunds

Once we receive and inspect your returned product, we will notify you regarding the status of your refund.

If your return is approved, the refund will generally be issued to the original payment method used for the purchase.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

The final refund amount may be affected by applicable shipping charges or other disclosed fees, depending on the reason for the return and the terms of your order.

8. Exchanges

If you would like to exchange an eligible product, please contact our customer service team.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

9. Products Under Manufacturer Warranty

Some electronics may include a manufacturer’s warranty.

A manufacturer’s warranty is separate from Television Cost’s return policy and may provide additional coverage for eligible defects or product issues.

If your return period has expired and you believe your product has a warranty-related issue, please contact us. We can help direct you to the appropriate support process when applicable.

10. Order Cancellation

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has shipped, it may no longer be possible to cancel it and you may need to follow the applicable return process.

For delayed shipments, applicable consumer protections and refund rights will apply. Online sellers are generally expected to ship within the promised timeframe or, when no timeframe is stated, within the period required by applicable law.

11. Refund Processing

Approved refunds are processed after the returned product has been received and inspected.

Your financial institution or payment provider may require additional processing time before the refunded amount appears in your account.

If you have not received an approved refund after a reasonable processing period, please contact us so we can assist.

12. Our Commitment

At Television Cost, we are committed to providing a straightforward and customer-focused shopping experience.

We encourage customers to review product descriptions, specifications, shipping information, warranties, and this Refund & Return Policy before completing a purchase.

If you have any questions about a return, refund, exchange, or product issue, our team is here to help.

Contact Us

Television Cost
40 Kent Road
Valley Stream, NY 11580

Email: info@televisioncost.com
Phone: 516-451-7966