Warrenty Policy

At Television Cost, we want you to feel confident when purchasing products from our store. This Warranty Policy explains how warranty coverage may apply to products purchased through our website.

Because warranty coverage can vary by product and manufacturer, customers should review the warranty information provided with the specific product before making a purchase.

1. Manufacturer Warranty

Many products sold by Television Cost may be covered by a manufacturer’s warranty.

Manufacturer warranties are provided by the product manufacturer and may cover defects in materials or workmanship for a specified period.

Warranty duration, coverage, exclusions, and claim procedures vary by manufacturer and product.

Where applicable, warranty information will be provided with the product or in the product documentation.

2. What a Warranty May Cover

Depending on the product and manufacturer, warranty coverage may include defects in:

• Materials
• Manufacturing
• Workmanship
• Certain internal components
• Product functionality under normal intended use

Warranty coverage is subject to the terms and conditions established by the applicable manufacturer.

3. What Is Not Covered

Unless specifically covered by the applicable manufacturer’s warranty, warranty coverage generally does not include problems resulting from:

• Accidental damage
• Physical damage
• Misuse or abuse
• Improper installation
• Improper handling
• Unauthorized modifications
• Unauthorized repairs or service
• Electrical surges or power-related damage
• Water, moisture, fire, or other environmental damage
• Normal wear and tear
• Cosmetic damage that does not affect functionality
• Use contrary to the manufacturer’s instructions
• Commercial or unintended use where the product is intended for residential use

Additional exclusions may apply depending on the manufacturer’s warranty terms.

4. Installation and Setup

Customers are responsible for ensuring that products are installed and used according to the manufacturer’s instructions.

For products such as Smart TVs, Sound Bars, Home Cameras, Smart Home devices, and TV Accessories, improper installation or setup may affect warranty eligibility if the resulting issue is not covered by the manufacturer’s warranty.

We recommend using qualified professionals when installation requires specialized knowledge, electrical work, wall mounting, wiring, or configuration.

5. Warranty Claim Process

If you believe your product has a defect covered by warranty, please contact Television Cost at:

Email: info@televisioncost.com
Phone: 516-451-7966

Please provide:

• Your name
• Order number
• Product name and model
• Date of purchase
• Description of the problem
• Photos or videos of the issue, if applicable
• Any other information reasonably required to evaluate the claim

Our team may request additional information or documentation before determining the appropriate next step.

6. Manufacturer Warranty Claims

Depending on the product, you may be required to contact the manufacturer directly for warranty service.

If the manufacturer provides a direct warranty service program, Television Cost may provide information or guidance regarding the appropriate warranty process.

Manufacturer warranty claims are ultimately subject to the manufacturer’s warranty terms and conditions.

7. Warranty Period

The warranty period varies by product and manufacturer.

The applicable warranty period may begin on the original purchase date or another date specified by the manufacturer.

Customers should retain their order confirmation, receipt, invoice, and product documentation as proof of purchase.

8. Warranty Inspection

In certain situations, the product may need to be inspected or evaluated before a warranty resolution can be provided.

Depending on the circumstances, the product may need to be:

• Returned for inspection
• Evaluated by the manufacturer
• Diagnosed remotely
• Serviced by an authorized service provider

Do not send a product to an address provided by an unauthorized third party. Contact Television Cost or the applicable manufacturer first for warranty instructions.

9. Replacement, Repair, or Refund

If a warranty claim is approved, the available resolution will depend on the applicable warranty terms.

Possible resolutions may include:

• Repair
• Replacement
• Replacement component
• Manufacturer service
• Store credit
• Refund, where applicable

Television Cost does not guarantee that a particular warranty resolution will be available. The final resolution may depend on the manufacturer, product availability, warranty terms, and applicable law.

10. Products Without Manufacturer Warranty

Not every product necessarily includes a manufacturer warranty.

Where applicable, warranty information or warranty limitations will be disclosed in the product listing, product documentation, or other applicable purchase information.

Customers are encouraged to review the warranty information before purchasing.

11. Third-Party and Open-Box Products

If Television Cost offers refurbished, open-box, clearance, or other specially designated products, warranty coverage may differ from that of new products.

Any applicable warranty terms or limitations for such products will be identified in the relevant product listing or purchase documentation.

12. Warranty and Returns

A manufacturer’s warranty is separate from Television Cost’s Refund & Return Policy.

A product may be eligible for return during the applicable return period even when a manufacturer’s warranty also applies.

After the applicable return period has expired, warranty-related issues may need to be handled through the manufacturer or an authorized warranty service provider.

For more information about returns, please review our Refund & Return Policy.

13. Proof of Purchase

Proof of purchase may be required for warranty service.

Please retain your:

• Order confirmation
• Receipt or invoice
• Shipping confirmation
• Product model and serial number
• Manufacturer warranty documentation

Providing accurate purchase information can help us or the manufacturer process your warranty request more efficiently.

14. Limitation of Warranty

To the extent permitted by applicable law, Television Cost does not independently extend, modify, or replace a manufacturer’s warranty unless expressly stated in the applicable product listing or written agreement.

Manufacturer warranties are governed by the manufacturer’s own terms and conditions.

Nothing in this policy is intended to limit any rights or protections that cannot legally be excluded under applicable law.

15. Contact Us

If you have questions regarding warranty coverage or need assistance with a warranty-related issue, please contact us:

Television Cost
40 Kent Road
Valley Stream, NY 11580

Email: info@televisioncost.com
Phone: 516-451-7966

We are committed to helping our customers understand their product warranty options and receive appropriate support when eligible.

Television Cost — Quality Technology. Reliable Support.